Our "Perfect Fit" Promise: A Hassle-Free Resolution Policy
Our Philosophy
At Beautikini, your confidence and satisfaction are everything. We know that traditional return processes can be slow and inconvenient. That's why we've redesigned our after-sale process. This innovative approach is not only simpler for you, but it also helps us reduce environmental waste and keep our prices fair for our entire community of customers.
Our 30-Day Satisfaction Guarantee
We stand by your order with a 30-day "Perfect Fit" satisfaction guarantee, starting from the day you receive your items. If for any reason you're not completely happy with your purchase, we're here to help you find a solution.
Our Unique "No-Return-Needed" Resolution
To save you valuable time and reduce unnecessary shipping waste, our resolution process, in the vast majority of cases, doesn't require you to send anything back to us.
The process is simple—just two steps:
Step 1: Contact Our Team
Please send an email to returns@beautikini.com with your order number (#XXXX) and a detailed description of the fit issue. For example, you could describe where it feels too tight or too loose. Your detailed feedback is the most important part of the process.
Step 2: Let Us Find Your Personal-Tailored Solution
Our dedicated customer service team will personally review your request. We understand that finding the perfect fit for intimate apparel online can be tricky. To best help you, we primarily rely on your detailed description of the fit. In some cases, to check for a potential manufacturing inconsistency, our team may ask for a simple, non-personal photo. For example, a picture of the item laid flat with a measuring tape showing a key measurement (like the waistband) helps us compare its physical dimensions against our design specifications. This objective information can help us more accurately identify the issue and prevent it from happening again. Your privacy is our top priority, and we will never ask for photos of you wearing the product. We proudly offer a "First-Try Guarantee." If you've ordered several sizes or styles to find your match, this guarantee covers the first item that doesn't work out. Just let us know which one it is, and we'll work with you on a solution for it.
Based on the situation, our goal is to find a fair resolution. Potential solutions, offered at our discretion, include:
- Sending you a complimentary replacement (e.g., a more suitable size or a different style you might prefer).
- Issuing store credit for you to use on a future purchase.
- Processing a partial or full refund, which will be determined on a case-by-case basis.
Our goal is to collaborate with you to find a fair solution that leaves you happy with the final outcome.
The Fine Print
- Eligibility: To be eligible for a resolution, all items (excluding the first one you tried on under our "First-Try Guarantee") must be in new, unworn, and unwashed condition with all original tags attached.
- Fair Use Principle: This policy is designed to help you find your perfect fit with confidence. To ensure we can continue offering this flexible, return-free service and maintain fair pricing for everyone, we kindly ask that this policy be used for genuine sizing and style concerns. We reserve the right to limit resolutions for accounts that show patterns of excessive requests that seem to misuse our policy.
- Final Sale: Items marked as "Final Sale" are not eligible for this policy.
We appreciate your understanding and cooperation in keeping the Beautikini community fair and positive for everyone.